LayOut 2017 not starting

I installed SketchUp 2017 today. So far it looks great, however, LayOut 2017 won’t run. It starts but then has an error. I don’t know how to find out why it won’t run as the error info is limited. I tried the SketchUp 2017 Checkup to see if that might highlight the problem but it won’t complete its analysis. The same error comes up when it is at the Windows error stage. I’ve attached an image of the error. Thanks for any help you can provide.

Hi Andrew, were you prompted with a bugsplat?

Trent

Hi Trent.
No bugsplat. The app just did not start. Just the small logo window came up
then the error. Layout 2016 works just fine.
I’ve checked that I have the most up to date driver for the graphics.
Unfortunately, as it is a Dell M4800 portable workstation that does not
have a ‘normal’ graphics card, the updates are few and far between.
The SketchUp app itself is working well and seems to be less demand on the
machine.

Thanks
Andrew

Regards

Andrew Goddard
Visy Carton Systems - Projects Manager Combibloc
Cnr Maldon & Riggall Street, Broadmeadows VIC 3047
T: +61 3 93010272 | F:+61 3 93022350 | M: +61 4 27227317 | W:

Hi Andrew, would you be able to send me your system information? We are currently tracking this down on a similar machine and want to match it as close as we can.

You can email me at trent@sketchup.com

Thanks

Is this what you are after?

Regards

Andrew Goddard
Visy Carton Systems - Projects Manager Combibloc
Cnr Maldon & Riggall Street, Broadmeadows VIC 3047
T: +61 3 93010272 | F:+61 3 93022350 | M: +61 4 27227317 | W:
www.visy.com.au

Sorry Andrew, I should have been more clear. From Start type System Information, when the dialog opens navigate to File Save… and give a name to the .NFO file on your desktop.

Then if you could email me that file we can see what might be causing the crash.

trent@sketchup.com

Thanks

Hi Trent, here it is.

Regards

Andrew Goddard
Visy Carton Systems - Projects Manager Combibloc
Cnr Maldon & Riggall Street, Broadmeadows VIC 3047
T: +61 3 93010272 | F:+61 3 93022350 | M: +61 4 27227317 | W:

Hi Andrew, I was not able to receive your file here.

Please email me directly trent@sketchup.com

Thanks

I am experiencing the same issue with my system. See attached nfo file. CurrentSysInfo.nfo.txt (2.6 MB)

Just remove the .txt when you get the file

I am having the same issue too. My Sketch up 2017 is working fine but I cant run Layout! Did someone find solution?

So… this sounds like these could be a result of the integrated graphics card being used as the default card for LayOut.

If you have multiple video cards, you may need to set which one LayOut uses, please follow the steps found here:

Please let me know if this fixes the issue.

Trent

Trent, you are one awesome dude! For me its working.

I’m suddenly having the same problem with Sketchup 2017 on a new computer.

Sketchup opens and works fine but Layout won’t run and gives an error message:

“Sorry, this instance of SketchUp Pro is not licensed.”

But it is licensed, and as I noted, Sketchup 2017 runs fine and indicates it is running in licensed mode.

Mac OSX El Capitan 10.11.6 Intel HD Graphics 4600 (Integrated)

Does SketchUp show as Pro when you open it?

“Does SketchUp show as Pro when you open it?”

Yes

I should add that the computer It’s running on is a hackintosh Configured
to run as an iMac.

Sketchup Pro 2016 ran fine on the computer and Layout opened normally.

Something changed with Sketchup Pro 2017.

Ok I figured the problem out.

I was starting Layout by using Spotlight (that’s how I open all programs)
when I got the error.

Apparently Layout 2016 was trying to open instead of 2017 but the license
code is no longer valid.

When I went to the applications folder and double-clicked on Layout 2017 it
opened fine.

I moved the Sketchup 2016 folder to the trash.

Apologies, false alarm, PEBKAC.

I guess the good news is that Sketchup Pro runs OK on a hackintosh.

Paul

2 posts were split to a new topic: LayOut 2017 won’t start

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Hello Trent, I actually have the same problem, but I am using Mac OSX. Can you help? Thank you.