I’ve been having some difficulty for the last 3 or 4 days with logging in. After a few attempts it will usually let me in. This is the screen I get occasionally when trying to log in. If it lets me get that far.
KyleB
October 11, 2022, 7:23pm
3
We have been troubleshooting this - follow these steps!
https://support.sketchup.com/s/article/Log-in-errors
2 Likes
Following this helped me.
My theory is that the recent outage caused our login data files to go bad, and we need to get new ones.
Just a theory. Seen several of threads where people are running into this exact issue.
Why can Trimble send 3D Camp invitation email to all users, but can’t send this information to make their lives easier?
AK_SAM
October 11, 2022, 8:49pm
6
I had the same and managed to log in by visiting Trimble Website, logging in there, and then trying SketchUp again.
You can subscribe to incident reports, here:
www.status.sketchup.com
1 Like
Sturnus:
For whot?
For issues with web services of SketchUp. (Sign in, 3DWarehouse, Add location, etc)
You can unsubscribe for other emails by going to the bottom of an email and follow the link.
I am still having issues and don’t know if it is with sketchup or twilight render. When I try to render a current scene with TR, it renders and old scene. Tried switching scene numbers, same problem.
colin
February 13, 2023, 6:03pm
11
The Log-in-errors article that is linked has had its information merged into an FAQ article. This is the new link to use:
Trimble Identity provides access to all Trimble applications and online services, including all applications which are part of SketchUp subscriptions. With your Trimble Identity, you can sign in to one of your Trimble online services and then browse...