I have a computer with a GeForce RTX 4090 graphics card. I have installed SketchUp Viewer 2021 and 2022. When opening SKP files under 200MB, the preview works smoothly. However, when the file size exceeds 500MB, it fails to open, and the program interface appears blank. Is there a solution to this issue?
I have also tried using a GeForce RTX 3090 Ti to open the files, but it still doesn’t work. Only when using the NVIDIA T1000 was I able to open the files, although the process was slow. I have attempted various official solutions, such as the one provided at:
OpenGL settings show no warnings.
Is SketchUp Viewer only compatible with the NVIDIA Quadro series?
I have tried with both RTX 30 and RTX 20 series GPUs. They can open SKP files under 200MB, but the rest cannot be opened. Here are my computer specifications:
Operating System: Windows 10 Professional (Also tried installing Windows 11 Professional)
Are you trying to open SKP files with the SketchUp Viewer for windows/desktop or SketchUp viewer for VR headsets?
If you’re trying to open a Desktop Viewer, you could try opening the SKP with another version of SketchUp to clean up and reduce the file size.
Personally I’d regard 200mb to be a big file (but perfectly manageable), 500 sounds like a file that needs a LOT of cleaning up.
There’s no reason I can think of other than the complexity of a file to prevent it being opened in either the viewer or SketchUp itself.
The most crucial issue is that I have SKP files of 500MB and 980MB in size, which open smoothly at the design company. Another computer with a T1000 graphics card can also open these files. However, I am unable to open them on my end, and this is a significant concern as the company is working on a large-scale architectural project. What’s more, I’ve made the purchase for two systems at once.
You could check in GeForce Experience that your Nvidia card is set to open SketchUp.
Download the studio drivers not the gaming ones, there’s a software from Nvidia called GeForce experience, install it and it will check the latest drivers available for your gpu, the latest studio drivers were released last week.
The size of the files you’re trying to open are huge, it may take some time to open them even with a 4090.
I am assuming that @yangyang is talking about the Desktop Viewer, hence I will move this thread to the right category. Let me know if this is not the case.