Installation error, New user Por 2021 version

SketchUp Pro
1

I have Never used Sketchup and just downloaded the trial version (2021 Pro)
SketchUpPro-2021-1.exe

Installed it multiple times and it crashes.
Crash #101994
I am using Windows 10, HP laptop with NVIDIA GEFORCE MX130
Please help.
Thanks

2

Could you try a test, and go into C:\Program Files\SketchUp\SketchUp 2021, then right-click on SketchUp.exe and Run as Administrator?

Let me know how that goes.

3

Hello Colin;
Thanks for helping me, much appreciated.

Unfortunately:
I went file location and tried to run as Administrator.
And got this error, NEW ERROR: Crash #102026 (earlier it was #101994)
Then I uninstalled (and installed) a couple of time and got the following errors:
Crash #102028
Crash #102032
…
I am using
HP Laptop
intel(R) Core™ i7-8565U CPU @ 1.80GHz 1.99 GHz
16GB RAM
64-bit operating system, x64-based processor
Windows 10, HP laptop with NVIDIA GEFORCE MX130

Please help.
Thanks
Shawn

4

Next thing to try is to use one monitor, see if that then doesn’t crash.

5

Colin, you are so smart :slight_smile:
YES! That one monitor trick worked (in reality even earlier, I was using just one monitor): I was using an external monitor by connecting the laptop through a Docking station (while the laptop’s top/LCD was shut closed bu now I am using just the laptop and not docking station or external monitor. Its working.

Thank you very much!

  • Shawn