Important Update on a few Potential SketchUp 2017 issues on Windows

Technical Problems SketchUp
169

I did try updating the drivers. I tried through Lenovo, Intel (there’s even a program that checks for you), but nothing seems to work.

I went to the Intel Site looking for the latest 4400 Drivers and found [15.40.36.4703]

intel2
intel2982×690 195 KB

Currently, the page is down.

intel2
intel2982×690 195 KB

So I downloaded the the latter [15.36.33.4578]. I tried installing the program but I get the following response.intel3

I also tried using version [15.40.34.4.624] and received the following popup.intel4

I don’t to sit there and keep trying every single driver update. There has to be a better or more efficient method…

170

sure, use the Lenovo System Update tool for downloading/installing the most recent drivers/updates automagically.

3 Likes
171

Downloaded and installed the tool. Made a few updates. I restarted for good measures and attempted to open the program. I chose ft/in templated and clicked start. This time, the program managed to open a plan template with the man standing but the system crashes/closes after half a second.

Still a fail. Crash Report #415225

Updated the following items:

lenovo
lenovo792×531 133 KB

172

I checked the crash - ig75icd64 indicates an issue with the Intel Video card/driver.

1 Like
173

Looking at your updates list I would guess that a cold boot might be in order.

174

Is there a fix?

175

which ones? Try uninstalling all 2015 versions of the Visual Redistributables, then try installing SketchUp (Run As Administrator) when prompted choose ‘repair’

176

Because it is related to the card and driver, you will need to update the video card driver or video card to be able to run SketchUp 2017.

177

Sorry, that did not work.
Crash Report #415502

178

Is it possible to be more specific? I have tried Intel site. I tried using Lenovo site. Getting the blank template screen for half a second is the closest I got with the latest Lenovo updates.

179

simply use a notebook adhering to the SketchUp Hardware and Software Requirements, preferrably with a dedicated nVidia GeForce GT(X) graphics card integrated.

1 Like
180

As @ty_s wrote:

Since updating the driver wasn’t effective, the next thing to do is update the card. Unfortunately for many notebook computers, that means replacing the entire computer.

1 Like
181

Shouldn’t have to go through this trouble just to use your software.

182

He initially indicated using the Make (free) version, thus technically not “his” software.

Also, most (if not all) software have minimum requirements, these need to be met in order to utilize the software.

183

That’s not a real option for me at the moment.

184

Am I reading something incorrectly? I’m pretty sure my laptop meets the minimum both HW and SW.

185

So far, none of the Intel 4400 drivers on the Intel site work for my laptop either because it’s “not validated”, “not support”, or “not meet minimum…”. I even tried 32-bit versions just for kicks.drivers

SketchUp Check said I meet all the requirements. sketchcheck

There’s something going on but I don’t know where to troubleshoot anymore.

186

Evidently not. Your problems stem from your graphics drivers. If there isn’t a suitable driver for the card, then your computer does not meet the requirements.

187

After clicking on the Start using SketchUp is when all plugins start up. I wonder if you have a plugin that is causing the crash? Also might be worth installing the 2016 version, so you can at least do some modeling!

https://www.sketchup.com/download/all

188

claiming to support OpenGL v3.0 is not sufficient, a complete and mature support of OGL v3.0 is required.

but anyhow, do you want to discuss the issue endlessly or get things working?