Sketchup Pro 2025 on Windows 10 Pro (Intel Xeon E5, 32GB RAM, NVidia K2200 4GB graphics card) keeps crashing catastrophically - it stops working and everything other than music ceases to work. It is not possible to open the Task Manager the only way to exit is to turn off the computer. There does …

First, open Task Manager before you open SketchUp, and open SketchUp without a document, so there’s nothing to render yet. Did you get a bugsplat, and can you share the crash #?

Thanks. There was no bug splat nor crash #. I assume this was because I physically crashed the computer. There were no renders involved. When this has occurred previously I have tried to have Task Manager open whilst using Sketchup but no unusual processes showed up - no high CPU or GPU %s but I …

[image] SketchUp 2016 Crashing on Startup SketchUp Navigate to the following (Windows Error reporting) folder: %LocalAppData%\Microsoft\Windows\WER\ReportArchive (You can paste this path into your file explorer address bar and hit ENTER.) … with the list to show as “Det…

[image] GMPearce: NB I have disabled all but ‘Add location’ and ‘Dynamic compnents’ in Extension manager and SU has not crashed yet (and I have saved early, just in case) Suggest you slowly switch on more extensions until you get the crashes to narrow down which extension might be the culprit…

It appears that Add Location may be the culprit. I have worked on a file that is Geolocated and it promptly crashes the machine when exiting. I will try turning this off and see what happens

Running Task Manager when it last crashed and there were no extraordinary increases - SU was using c 300Mb of memory and c. 0.1%GPU. All processes froze when the crash occurred, usually when an app crashes the other programs and tasks carry on

[image] GMPearce: It appears that Add Location may be the culprit. I don’t know what happens under the hood in Add Location, but Google Maps satellite view in Chrome often freezes down my computer. SketchUp doesn’t use Google as a source for location data, but I still wonder…

It appears that the way to guarantee a crash is to save a file that is geolocated through Add location. Even with Add location disabled it occurs each time. Kitchen.skp (6.5 MB) I have attached the file that is causing the problem (today). Please excuse the random nature of the file - it started…

File explorer cannot find the %LocalAppData%\Microsoft\windows\WER\ReportArchive

If I have your file open in SketchUp 2025, what action should I do to see a problem? I tried saving the file, then updated Add Location, and saved again. No problems so far.

Ideas please

Technical Problems SketchUp

DanRathbun June 23, 2025, 3:59pm 4

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Ideas please

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