it’s Xmas day. so yeah. you’ll have to wait a few days.
Also, you were warned in this thread
that the black friday discount was for new subscriptions only, yet you decided to buy one.
I personally warned you, quoting the words on the website.
Well, you did get a new sub, but apparently renewed your old one too ?
all you can do now is wait, hope they get back to you, and probably call them when they come back on Wednesday
Happy Holidays!
SketchUp Support will be closed on Monday December 25th, and Tuesday December 26th to celebrate the holidays. We will be back on Wednesday, December 27th.
(found here, on the top)
