Payment declined on new subscription

I have just bought a Sketchup Pro subscription for desktop after my trial ended but the payment is declined repeatedly. I have checked all card details and they are all okay. Not sure what the issue is?

hi,
this is a user forum, you might wait a long time for an official to answer, and the answer will likely be “open a ticket”.

https://help.sketchup.com/en/contact-support/technical-question/form

1 Like

thank you I shall look into this