The timing is unfortunate, in that Support wound down for the week a little while before you posted yesterday. Some of Support is in Europe and should see any messages you have sent them fairly early in the day your time on Monday. If it needs to be someone in Colorado that fixes things, we’re an hour ahead of you. I will message colleague so they know to look for messages from you as soon as they start working.
The email that does have Pro assigned to it is the one that starts with ‘info’. That’s the admin email for your account. If you have triggered a problem with signing in with Trimble, you could sign in with Google, Apple, or Microsoft, if that same email address is also a valid email for those other services. You would of course use your other service password so sign in, and not the one you set up with Trimble.
I did think the time out was something like 30 minutes, I’m sure you have waited longer than that. Hopefully the email is valid for Google, for example…
I have another idea for you, which I will send via a direct message.