It’s very frustrating to spend so much money on a product and STILL not have access to responsive help. I spent a great deal of money, and the support model is: ‘read the internet’
I have no idea why the software is not aware of my license, but the page that it sends me to is a clearing house of ‘try this and try that’.
What does it take to get an actual person to look at my situation and tell me what to do?
I know this is a user forum, but I’m hoping someone can provide a secret password or phone number to get some basic support for an expensive product.
I need to get some work done NOW.
Your profile indicates you are using SketchUp M2017 Make. What version do you actually have? And what license did you buy?
I bought a subscription to whatever is current.
I can’t even find a place to log in to my account.
Seriously, I can’t find the website where my account is.
ok, found it. my account does not show my purchase. but my credit card sure does, and I purchased months ago, so apparently the website isn’t smart enough to connect my payment to my account? what do i have to do to get the payment ‘applied’?
‘payment history’ shows the payment…
But ‘my products’ doesn’t show the subscription.
So what does Trimble think I bought?
Got it. What a hassle.
Still not sure why using a product that I paid for requires crowd-sourced support.