I have a problem in Skechup pro 2019

[sa.3mar]

Hi…
I have a problem with the program, when I run the program I see this program interface.

When I click on one of the options, the program disappears and this window appears.

Sketchuo Error Report

I hope to find a solution to this problem and what is the cause.

Thanks

[RLGL]

Could you upload a screenshot of the error report.

[slbaumgartner]

The first screen is SketchUp’s “welcome” page and is normal. Crash after you choose a template or file isn’t normal. Are you getting a BugSplat or does SketchUp simply vaporize?

Did you install SketchUp correctly by right-clicking the installer file (not SketchUp itself) and choosing “Run as Administrator”? If not, do so now and choose repair from the options.

[sa.3mar]

i mean getting a BugSplat>

[sa.3mar]

@slbaumgartner

The first screen is SketchUp’s “welcome” page and is normal. Crash after you choose a template or file isn’t normal. Are you getting a BugSplat or does SketchUp simply vaporize?

Did you install SketchUp correctly by right-clicking the installer file (not SketchUp itself) and choosing “Run as Administrator”? If not, do so now and choose repair from the options.

The first screen is SketchUp’s “welcome” page and is normal. Crash after you choose a template or file isn’t normal. Are you getting a BugSplat or does SketchUp simply vaporize?

Exactly that’s what happens with me.

Did you install SketchUp correctly by right-clicking the installer file (not SketchUp itself) and choosing “Run as Administrator”? If not, do so now and choose repair from the options.

I will delete it and install it this way and try.

[colin]

I know of two ways these symptoms can happen. One is to do with SU Podium, and whether you have a mixture of versions installed. Their plugin in installed into:

C:\ProgramData\SketchUp\SketchUp 2019\SketchUp\Plugins\

Look in there to see if there are both 2.5 and 2.6 files. If there are, manually delete all of the files in the folder, then run the installer for the version you want to use. Or, use their uninstaller application, then their installer for the version you want.

This steps have fixed the problem for quite a few people.

If that doesn’t work, or you don’t have any SU Podium extensions, another problem that gives the same symptoms is where SketchUp fails to find the assigned GPU correctly. With Windows 10 build 1903 that can happen in different ways. A quick test to see if that might be the problem would be to run Windows on only the laptop’s internal screen, with no extender monitors or docks connected. If that then works, you may need to reinstall graphics drivers, or try SketchUp opening on a different monitor.