I can't updated version of my SketchUp file

OliverLP · January 28, 2019, 10:41pm

I’ve been trying to save my SketchUp file for a couple of hours now but I can’t seem to be able to. I’ve eecorded a little video to show what’s going on.

Sorry that the audio is only in the left ear

Regards Oliver

DaveR · January 28, 2019, 10:44pm

Can you download the SKP file to your computer using the Download option under the file folder icon?

OliverLP · January 28, 2019, 10:45pm

Wow, that was a fast response! Thank you!

Yes, I can download the SKP file but I don’t have any way to open it afterwards.

DaveR · January 28, 2019, 10:47pm

Go to your Trimble Connect account directly and upload the SKP file you downloaded. You should be able to open it from there. Before doing that, however, I would sign out of Trimble Connect and clear your browser’s caches. then sign in again and see if there’s any improvement.

OliverLP · January 28, 2019, 10:49pm

It worked! Thank you so much!

system · April 30, 2019, 2:43pm

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