I can't updated version of my SketchUp file

#1

I’ve been trying to save my SketchUp file for a couple of hours now but I can’t seem to be able to. I’ve eecorded a little video to show what’s going on.

Sorry that the audio is only in the left ear :slight_smile:

Regards Oliver

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#2

Can you download the SKP file to your computer using the Download option under the file folder icon?

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#3

Wow, that was a fast response! Thank you!

Yes, I can download the SKP file but I don’t have any way to open it afterwards.

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#4

Go to your Trimble Connect account directly and upload the SKP file you downloaded. You should be able to open it from there. Before doing that, however, I would sign out of Trimble Connect and clear your browser’s caches. then sign in again and see if there’s any improvement.

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#5

It worked! Thank you so much! :smiley:

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