Hi, I’m using the web version of Sketchup free. I can create models but when I go to save my model I can’t. I get the Trimble Connect screen but the thought weel just spins and never stops. I can’t save the file. How do I overcome this problem? Regards Greg

Well for now while troubleshooting so you don’t loose the model, download it locally to your HD.

[Screenshot%20-%203_11_2018%20%2C%208_50_25%20PM] This option doesn’t work?

[image] Greg_Richards: I don’t seem to be able to do that either Upload your file here and someone may be able to walk you thru this. Use the 7th icon (upward pointing arrow above a bar) from left at top of reply window.

[image] SketchUp_Moderator: Upload your file here and someone may be able to walk you thru this. Wouldn’t that be difficult if he can’t save the file in the first place?

Save your file to your desktop, then clear the cache in your browser. I had the same issue.

Hey Greg! If you (or anyone reading this thread) sees this happen again, is there anyway you could screen grab it with a recording or screenshots? We just want to see what’s happening and try to help problem solve if possible. Thanks!

[image] This is what the screen looks like Regards Greg

Are you able to type into that file name box?

No I’m not able to type into the file name box

I can't save my Sketchup file

SketchUp for Web SketchUp Free

Greg_Richards March 12, 2018, 1:48am 3

I don’t seem to be able to do that either

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I can't save my Sketchup file

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