I can't access Extension Warehouse


I have an internet connection and I can’t install warehouse as fig.
please help me


One troubleshooting step would be to make sure your firewall is not blocking the SketchUp binary.


I had already truned off
tell me more please,denisroy


(moved to Extension Warehouse category)

Edited topic title as it applies to Extension Warehouse (not 3D Warehouse.) Both of these web functionalities are built-in, not extensions that need installing.


Hi @aungaungoo,

What version of SketchUp are you using? Your profile says 2015 but is it Make or Pro? What version of Operating system are you using? Windows 7? 8? 8.1 or 10?

Is your internet explorer up to date? SketchUp uses IE to render web dialogs regardless of what’s your default browser (Chrome, Firefox, etc)

Your other topic is related to problems with extensions (with possible source being pre-2014 plugins being carried over). Is this a fresh install of 2015 or maybe there are some cruft left from previous versions?

Can you access the extension warehouse using your regular browser?

If you can and you need to install an extension while you troubleshoot, you could download through your browser and install the extension through SketchUp Preference window:


I use SketchUp 2015 free version
windows 8.1
I can use another extension and plug-in
but I cann’t use warehouse
If I want to use, download it and import to my wordspace
I can’t directly download