I’ve seen a small handful of reports of SketchUp crashing unexpectedly within a minute or two of launching. The way it crashes and the fact that it is on an HP Spectre are an interesting coincidence. Is anyone here using a Spectre? How does SketchUp work for you? I am attempting to make contact with an HP agent to help with testing to see if we can get to the root of the issue.
No Spectre. But I do notice that it is a family of (
Win10 Home) laptops all with iCore (
They all have SSDs (
256GB|512GB|1TB) but a range of Intel integrated (
Iris Pro|UHD620) or dedicated Nvidia (
Can you narrow down the machines to certain hardware options ?
Still collecting data. The general model can be found here: https://support.hp.com/us-en/drivers/selfservice/hp-spectre-15-df0000-x360-convertible-pc/23238160
I’ll get back to you after our next remote access session.
We have received a few reports of SketchUp, as well as some Adobe products, crashing on HP Spectre machines. It seems there are some settings that cause graphics/power management conflicts. Here are the suggested steps to fix this configuration issue.
Turn off the “Connected Standby” feature. This requires a registry edit and while this is usually safe I would recommend backing up your registry before making any changes. Instructions for turning off “Connected Standby” can be found here under Item 2 - Step 1: https://surfacetip.com/ultimate-tips-max-surface-pro-4-battery-life/#2
Adjust the Nvidia settings for Power Management using these steps:
- Open up your Nvidia control panel. This can usually be done by right-clicking on a blank area on your desktop and selecting Nvidia Control Panel.
- On the left hand side of the Nvidia Control Panel click on “Manage 3D settings”
- On the right hand side, click on the tab “Global Settings”
- Scroll down on that list until you see an option that says “Power management mode” and change this to “Prefer Maximum Performance”
- Click on Apply, then reopen SketchUp and that should do it!
I was recently on a Surface Pro 7 for the past week and the battery was not as published and I decided to return it and buy the spectre 13, the new one with the i10. While I was testing the Surface Pro I did not experience these persistent crashes while working on sketchup on the surface pro which is similarly equipped.
Now on the Spectre, like clockwork it happens a minute or 2 into the project. I have disabled the Connected Standby and restarted the laptop, but I am still experiencing the same.
I don’t recall this happening before the 1909 update but I don’t remember actually doing much work on this laptop when the 1909 became available.
uninstalled 1909 update and restarted, still experiencing the same crash. Here is the Crash Report # 195647
*Update 12/7/2019 4:46PM
So I have returned all updates to the laptop. Enabled Fast Feedback in Open GL setting in sketchup and it seems to be working without the crash. I have also increased it to 8x.
I was able to use my document for at least a good 35 minutes before crashing… It seems to me that there is an issue with graphics support/OpenGL and Intel drivers. It lies there…