I have re downloaded it several times now still not being able to fix the problem. The issue is it that it, at random, crashes all the time. There is never a set amount of time or a set task I am completing when it does crash. Also every time it starts all my task bars are gone. Now I have read through the forums a few times and seen this similar issue (mostly on mac) and the suggested fixes of deleting a preference file or re installing the program. These solutions are not working for me.
I am running a HP envy with windows 8.1 with dual graphics cards one a intel® HD graphics 5500 and the other a nividia geforce 940M I have updated all the drivers several times as well as trying to set an affinity to a single processor and defaulting each graphic card to isolate if it was the graphics card or not and it crashed on either one. I ran sketchup on my old computer with no problem and this one is brand new so I am not sure why it is not working. thanks in advance for any help or suggestions