How to unsubscribe from SketchUp Shop and get a refund?

Dear Staff,

I chose the Sketchup Shop plan thinking it allowed for the satellite map based 3D terrain generator, but to my disappointment it didn’t. Would it be possible to cancel my subscription and get a refund please? Knowing that I only subscribed yesterday.

Thank you

Contact customer support at

You could switch to a SketchUp 2019 subscription to get the terrain data.

Dave meant to say that you could upgrade your Shop subscription to Pro, that would include the desktop application, which does import terrain data.

You do currently have a 30 day trial of SketchUp Studio, you could install the desktop version and try out the geo location features, to see if it’s worth upgrading: