I’m an occasional user of SketchUp for woodworking and renovation projects. Back in 2016 I bought a licensed copy which back then was a perpetual (now called ‘classic’) license, but have since retired the computers I’d installed it on. I’m getting back into a few older projects and need to edit my designs, but when I tried to install SketchUp on my new computer, I got an error that I’ve exceeded my license limit. Unfortunately I don’t have access to the old computers.
Trimble automatically sent an e-mail with a link to request a license count reset from technical support. Following the link, it asked for my license number, but when I entered it, it said the license is too old and the contact link for technical support is greyed out.
So, Trimble sent me a link to technical support, then blocked me from actually contacting them… not helpful.
Does anyone know how to contact get an actual license count reset?
Thanks in advance!
(As an aside, I was considering ponying up the $300 for new a yearly license, once I re-started my projects and could justify the newer features, but having Trimble make it so hard to install software I’ve already paid a license for me is making me look for alternatives. I get that they need to make ongoing revenue, but at least prove you can honor your legacy customers guys! FreeCAD is starting to look attractive.)