How to remove a license from a crashed computer



Since the 2015 release, SketchUp allows a license for two computers, indifferently mac and pc. Provided use only one of the two positions at once.
It is with pleasure that I used that opportunity to move from my Mac to my PC and vice versa.
Problem: My MacBP died suddenly. Grilled motherboard. I just buy a new one, but Sketchup considers that a license is still alive on the old one and I can not remove it. I have only a single computer on which I can use Sketchup.
How to remove a license from a dead machine? I have not found an answer to this question before. If you have a solution I’m interested.

Best Regards


Hello lesforges,

Please contact support here. Do you have a SketchUp Pro license with an active support plan?

Many thanks,


Hello Gildas,

Please contact support with the serial number and we will be able to help you with this.



Thank you for your quick help.