How to remove a license from a crashed computer


#1

hello,

Since the 2015 release, SketchUp allows a license for two computers, indifferently mac and pc. Provided use only one of the two positions at once.
It is with pleasure that I used that opportunity to move from my Mac to my PC and vice versa.
Problem: My MacBP died suddenly. Grilled motherboard. I just buy a new one, but Sketchup considers that a license is still alive on the old one and I can not remove it. I have only a single computer on which I can use Sketchup.
How to remove a license from a dead machine? I have not found an answer to this question before. If you have a solution I’m interested.

Best Regards
Gildas


#2

Hello lesforges,

Please contact support here. Do you have a SketchUp Pro license with an active support plan?

Many thanks,
AlexB.


#3

Hello Gildas,

Please contact support with the serial number and we will be able to help you with this.

Regards,
Yogesh


#4

Thank you for your quick help.
Gildas