Since the 2015 release, SketchUp allows a license for two computers, indifferently mac and pc. Provided use only one of the two positions at once.
It is with pleasure that I used that opportunity to move from my Mac to my PC and vice versa.
Problem: My MacBP died suddenly. Grilled motherboard. I just buy a new one, but Sketchup considers that a license is still alive on the old one and I can not remove it. I have only a single computer on which I can use Sketchup.
How to remove a license from a dead machine? I have not found an answer to this question before. If you have a solution I’m interested.
I am having the same issue…my computer (PC) died, and I cannot access Sketchup to remove the license from that machine. I paid for a License and I need to use it both at work and at home at separate times. What can I do??
That would be a problem. Unfortunately you need someone in Customer Support to free up the license on their servers. There’s nothing that we can do on the forum or that you can do from your computer to do that unless you can get the crashed computer to restart so you can remove the license from it.
Probably he is using 2015 or newer. Older ones didn’t use Trimble’s servers to activate, and you could install it on any number of computers but use it on only one at a time.
Licenses bind themselves to your network adapter, not your hard drive, so reactivation might work. I am not sure but after maintenance has expired, I understand that it is no longer possible to move the license to a new computer.
i have a quite similar problem here and just can’t fix the issue!
today a computer with an installed su2018 crashed. it is one of two seat-licenses. i tried to put this license on another computer, but I’m without a current customer support.
Can anybody give advise?
Thanks a lot!