Have license,

SketchUp Pro
1

I have an active SU Pro license until Jun 2023. All of a sudden, I am unable to save or open a new file getting this error message. On the opening screen, my avatar is at the top right and it says I have an active license. But, when I in the work, all of a sudden it no longer recognizes my license with this error message.

Screen Shot 2022-10-09 at 4.39.16 PM
Screen Shot 2022-10-09 at 4.39.16 PM670×626 110 KB

I go to "Manage License on SketchUp menu header and click on Sign In, but the system seems to freeze with the screen grayed out.

Screen Shot 2022-10-09 at 4.43.26 PM
Screen Shot 2022-10-09 at 4.43.26 PM1946×1126 91.1 KB

Any one else having problems like this today? This is a new problem for me.

1 Like
2

A number of people have seen this in the last few days. The solution that has worked for most people is to sign out from the Help menu, close and reopen SketchUp, and then sign in again.