I need help allowing my students log in with google for the Sketchup for Schools. We’ve been working in sketchup for two weeks now. Everyone that logged in on day one of the project has had no issues getting into sketch up. I have not been able to get another student into sketchup since. We go to Sketchup for schools try signing up with google and then it says are you in the right place try using your school google account, which we are. Can someone help us get logged in?
My account is one of the issues and then every student that did not login on the first day has been unsuccessful. Everything is whitelisted and I have checked all of the cookie settings, pop up settings that were previously suggested.
Our domain is isdschools.org
Website is isdschools.org
Hi @kthornhill, thanks for the post and sorry to hear that there are some login difficulties with some accounts. I can confirm that the domain you listed is in our database and I manually checked all the settings associated with it a moment ago. I also pinged our servers and they are responding correctly too. Finally I tried to manually log in to our system to be sure that an update is not being pushed and everything came back clear on that too.
What all of this tells me is that the problem is somewhere on your end. If you are sure that the app was deployed correctly via a super admin and that there are no account level permission issues then I have no idea what the potential problem is.
As I mentioned in the other thread, I will try and find someone who can help figure out what might be causing the issue but it may take some time as we are pretty busy at the moment.