Getting Error trying to install Sketchup Pro 2020

eblack · April 6, 2020, 9:08pm

Hello,

I am trying to install Sketchup Pro on Microsoft Windows Server 2019 version 10.0.17763 Build 17763.

When I try to install I get the following error.

“The operating system is not adequate for running Sketchup 2020”

This seems like a very vague error and since I am running Windows 10 it doesn’t make much sense.

I also created a service request for this, but I do not know what email is configured for my license, and I have no way of finding out or contacting anyone from Trimble to correct the email.

Could someone please help?

john_mcclenahan · April 6, 2020, 10:44pm

I seem to remember seeing elsewhere in the forum that SU (at least v2020) won’t run without problems on Windows Server. Try searching for ‘windows server’ on the forum.

eblack · April 7, 2020, 2:24pm

Thank you John. I think I found a work around for this after performing your suggested search.

john_mcclenahan · April 7, 2020, 2:25pm

Glad you have it fixed.

Anssi · April 7, 2020, 3:41pm

I seem to remember that the standard SketchUp installer doesn’t work on the server version of the OS but that you can first install the required Microsoft libraries and then use a SketchUp MSI file to install.