We first noticed the issue on the 17th. I was able to view the map once randomly that week but have been unsuccessful since then.
My colleagues & I are experiencing the same issue with geolocating since 06/04/2021 (last week). SketchUp Pro 2021 on Windows 10. Grayed out map, but if you do select a region and try to download Digital Globe data, we receive āAn error occurred while downloading map tilesā and no geo-located layers are added to the project.
Below is what I see with āShow DevToolsā in the grayed out map area. No difference if I choose a satellite view or map view, or if I toggle off āHi Res Coverageā
Thanks! A member of our support team James Elliot should be trying to reach you to see if this is perhaps due to a firewall or blocked port issue.
Thanks for the report and screen grab I will discuss it with my team.
@Bryceosaurus - any resolution? Geo-location is still completely unusable on our endā¦
I donāt know if there is progress on the issue where no satellite layer appears, but the 2021.1 update did include something that should cure the issue where only some satellite tiles didnāt fill in. It would be worth trying, to see if it helps with this issue too.
Thanks, @colin. Believe we are running the most recent version (see screenshot), as āCheck for Updateā tells us no additional updates are available.
The Geo-location dialogue shows no imagery in either āmapā view or āsatelliteā view (grey area, with hi-res regions shown in blue), and if we do blindly try to select a region for import via the Digital Globe provider, we receive āAn error occurred while downloading map tilesā failure. Very unfortunate, as we rely heavily on this functionality for our work flow.
Are you able to test with a phone as a hotspot, to see if the issues are because of your network settings?
Unfortunately, I do not believe I can due to corporate IT settings. Is there something I can relay to our IT team to check on our end?
Iām not yet suggesting you make changes to your network, but a brief hotspot test will quickly show whether the issue is with your computer or your network. If that test works, you then tell IT that a feature is not working on your company network.
But yes, you could also tell IT what the main problem is, and have them either remote into your computer, or download and try SketchUp themselves. Getting them to create a Trimble ID and download the 30 day trial, might be the bigger challenge.
@colin - I checked with our IT team, and they asked the following:
āI was looking over your incident notes regarding SketchUp. I see you are trying to reach a GET https site from this screenshot. This should be allowed via our proxy server since it is regular https internet traffic. Usually what is needed for this to work is to configure the [company] proxy server settings into the application, in this caseā
Is there a way to enable and configure proxy settings within the SketchUp application itself? I wasnāt seeing any likely candidates under Preferences. I did find the PrivatePreferences.json file for SketchUp 2021 and tried configuring the āOnlineTestURLā variable, to no avail either.
A follow-up that we were finally able to get the geo-location functionality working in SketchUp 2021. Our IT Team had to do the following to get it to work with ZScaler Proxy:
Allow ports 3079, 3098. 8888, 8080, 5053, 50530
Do not SSL Inspect or require authentication for *.sketchup.com and also whitelist *.fulcrum-spatial.com
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Thanks for the update and information.