Since SketchUp Make 2017 hasn’t changed since you installed it, you need to look at what has changed. Your problem will be there. As has been said several times, integrated Intel graphics drivers (especially those pushed with automatic Windows updates) are most commonly the problem. You could try rolling back to an older version of the drivers.
Hi Geoffkk, maybe I have missed it, but did you try to completely remove (not just disable!) all SU extensions from Plugins folder?
Cheers,
Yerney
@Nazz78, haven’t tried this yet. In which folder are the extensions located, ShippedExtensions?
Thx for the suggestion.
No,Shipped Extensions are part of SketchUp Installation and they are copied to user preferences folders, which are:
- On Windows:
C:\Users\YOUR USERNAME\AppData\Roaming\SketchUp\SketchUp ####\SketchUp\Plugins\ - On OS X:
~/Library/Application Support/SketchUp ####/SketchUp/Plugins/
You can just move them out of Plugins folder, start SketchUp and see if it works better. If yes, the delay is caused by one of the extensions. If not, it’s something else (and you can put extensions back - note that shipped extensions will already be copied automatically by SketchUp…).
Good advice.
Or just rename the Plugins folder. SketchUp will create a new one when you start up again but it won’t load any extensions in the renamed folder.
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Rebooting many times did not resolve the issue. Renaming the Plugins folder did not change the behavior. I can still right-click immediately with no delay, but left-click select still has about a 5-second delay. All other tools are immediate, as well. It’s just the left-click with the Select tool.
It’s a mystery.
So, I have an update. HP seems to have a tendency to hide driver updates and periodically make them available based on no apparent schedule. Using the HP Support Assistant when I first posted, there were no driver updates for my system. Checking again recently for another driver, an August, 2018 video driver was now available. This Intel HD Graphics 4000 video driver update, version 10.18.10.5059, available in Softpaq SP92183 (306MB), successfully addressed the slow select tool issue.
It indeed turns out to be a video driver issue, likely created by some negative interaction of Win10 updates. Thank you to all for ideas and suggestions. I hope this driver detail is useful to someone else in the future.
@DaveR, yes, it was in fact the driver issue you suggested. The thread clearly states that I initially explored that avenue before posting on the forum. I made clear in my last note that it was indeed the video drivers that were an issue but I was not able to find the driver with the very same tool I found them with 2 months later, and anyone following the thread would surmise that it was the original suspect in the thread. I’ve been in this business a long time, and I don’t casually reach out for help before working to resolve the issue on my own first.
Your “told you so” note was simply not necessary. I’m glad you were right. And thank you for making that point explicitly clear. A simple “glad to hear it, thanks for the update” would have sufficed.
I’m sorry you took my comment the wrong way. I didn’t mean it as an “I told you so.” I’ve removed it, though.
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