Error message: "An error occurred while downloading map tiles"

Krishna7568 · October 14, 2020, 12:53am

Getting same error here in Taiwan…Taichung city

colin · October 14, 2020, 2:47am

Can you tell me the exact street address or longitude and latitude? How close a view do you want to get?

Krishna7568 · October 14, 2020, 3:33am

台61線

509彰化縣伸港鄉 (Shengang township)

latitude and longitude are (24.158495&120.459996)

Please bare with Chinese.

Thanks in advance for taking this

colin · October 14, 2020, 3:57am

See if this is enough of the area.

ShengangMap.skp (8.0 MB)

Krishna7568 · October 14, 2020, 9:34am

Thanks Colin for doing this but area is not enough as my model is around 7 km.

So need more…

colin · October 14, 2020, 2:17pm

You may run into other problems if you have a SketchUp model that is 7km long.

This version is 9 times the area of the earlier one:

https://we.tl/t-RFSQtkWWSb

Krishna7568 · October 15, 2020, 2:16am

Good morning Colin,

Well problems are quite some but thanks for your help regarding the maps, the map you send is in different direction compared to my need. Can you please send me the map some what more in horizontal direction. I have attached a image for your reference.

Thanks for the help.

colin · October 15, 2020, 2:41am

Try this one.

https://we.tl/t-8AuNnxZ0tu

Krishna7568 · October 15, 2020, 3:18am

Yeah that’s perfect, thanks for such timely and quick replies.

Regards
Krishna

primada.candra1122 · December 21, 2020, 1:36pm

Hello, i got this problem too. Help, its for my task huhu

colin · December 21, 2020, 6:04pm

I have only been able to get that problem by setting my Internet speed to a very low value. It would be worth trying again on a different network.

Meanwhile, I imported that area for you.

mapimport.skp (3.4 MB)

primada.candra1122 · December 21, 2020, 9:05pm

Thanks so much colin, for the quick reply

natclw · March 16, 2021, 5:29pm

Hi Team,
I am getting similar error here.

Location: Chung Hom Kok, Hong Kong

Thanks a lot.

DaveR · March 16, 2021, 5:44pm

What version of SketchUp are you using? Your profile indicates a version that doesn’t exist.

This is what I see in SU2021 at the location you indicate.

natclw · March 17, 2021, 5:34am

Hi, I am using Sketchup 2018 and it could not be shown for this area.

miled.mourad · June 4, 2021, 5:43pm

Hi, I am having this problem today (2021-06-04). I try to geolocate but receive the “an error occurred while downloading the map tiles”. The map is actually grayed out for me so I can’t even see where i’m grabbing. I did realize my Pro version expired, is that related to this error? Even if not, how can I resolve?
Thanks!

cmilberger · November 8, 2021, 7:07pm

Issue is happening again… Thoughts? Will this message kick the team into gear about fixing it?

ravichandra · April 27, 2023, 7:01am

Hi, I have got the same issue here in Hyderabad, India. I’m under the 1250 tiles as specified, but still unable to import the satellite view. No trouble importing the street map view though. @colin could you please help?

Location: Google Maps

jacob.persson · April 27, 2023, 1:41pm

I have the same problem with the downloading error of the area import. does anyone have a solution?

It´s in Värnamo, Sweden.
57.19567338153911, 13.88408192817069

/Jacob
Herrestad 28, 331 95 Värnamo

colin · April 27, 2023, 1:57pm

I tried both locations, as Bing and Digital Globe, and they are working ok for me.

Could one of you set the location for an empty file (in Model Info, Geolocation), and I can try adding more imagery. To make sure I’m using exactly the location you are trying.