I have purchased some Hi-Res map tiles for a project I am working on and it keeps telling me “An error occurred while downloading map tiles”. Coupled with this, I am now unable to download any other geolocations, Hi Res or not. Any clues as to how to resolve this?
I have been away for a few days. I will give my colleagues a hard time about nobody checking in on the forum more often!
@Johnny2 Your download should still be accessible. Can you try again while connected to a different network, or even on a different computer? The download will still be valid for another 24 days.
@kristian2 Same thing, only yours is good for another 26 days.
@Russty Same again, with yours being good for another 29 days.
I hope that another network or computer will help one of you, we could then think about what is different on your main computer. If you do need to use another computer you could download SketchUp and sign in with your email, to do the tiles download. Save that file, and send it to your main computer. Make sure to sign out in SketchUp on the other computer when you are done.
I just wanted to add name to the list as well. Same issue; purchased NearMap tiles and get the same error message. I just updated to the latest SU version as well and I have tried a different network still no change.
Also I thought maybe it was a windows firewall issue but turning that off didn’t help either.
I have had some feedback from the Sketchup team with suggestions including uninstall/reinstall, deleting cache etc but still no joy for me unfortunately. Also I’m still unable to load any alternative Geo-Locations of any type as it is still stuck on the import tile screen
As I understand it, the only option is to ask for a refund. Part of the refund process will clear the outstanding entitlement, and that would unblock add location.
If you already have an exchange going with Support you could reply to say you have tried everything, and can you have a refund. If you are not yet in touch with them, send in the details on this page:
We are working with Nearmap on this one. Something is wrong on their side which will cause all Nearmap imagery to be blank. I will update as soon as i have more information.
One thing to note is anyone who is seeing the message "An error occurred while downloading map tiles” needs to request a refund. That typically indicates that an issue is occurring which is preventing the delivery of your Nearmap imagery. Refunds reset our system which will allow you to purchase again and that typically resolves the issue.
i am a regular user of add location, using the purchased near maps option.
i am also now in a frozen error loop, and cant use the application at all.
i am in Australia.
(payment for the service has been collected!)
Anyone who’s seeing a loop like James describes likely needs a refund on their Nearmap purchase. Please Private message me your email address and I’ll get the support team on that.
Also if you purchased yesterday and your purchase was blank also send me your email address and I’ll also request a refund for you.
Followed your advice and requested a refund via the support team, which was processed very quickly, and have made a new purchase and downloaded the Nearmap hi-res imagery successfully just now.
Hi there - I normally don’t have a problem importing nearmap tiles, but then, my imports are usually small. Today however, I purchased over $300 in high resolution tiles and got the “an error occurred while importing tiles” message. It started out fine - downloading for about 40 seconds at around 8Mbps; then the download just stopped and the error message came up. Wondering if it has to do with the size of the overall download?