Entering License into SU Pro 2018

[JonIN]

I have a full license for SU 2018 PRO and need to migrate it to a new computer. I get the message the I am not connected to the internet, which obviously I am.

I contacted the help center, and got the standard answer that SU 2018 is no longer supported. Pretty crappy response considering that I did buy the product from them when it was new, so I should still be able to use it.

I downloaded 2018pro, but need to be able to get it activated with my valid license.

[DaveR]

@JonIN

not connected to the internet

This has been covered before. Do a search for “not connected to the internet” and you’ll find the solution.

@JonIN

Pretty crappy response considering that I did buy the product

Well, you chose to buy a license and support for one year but that was at least 7 years ago. The terms clearly stated that after that period your access to support would end.

@JonIN

I downloaded 2018pro

Be aware that the web interface uses a browser which Windows quit supporting a few years ago. So no security updates have been issued. None of the web services have supported SketchUp 2018 for years. So no 3D Warehouse, no Extension Warehouse, and no Geo-Location service.

[JonIN]

Ok Thanks I will do a search.

[colin]

This is the post to read:

SketchUp (desktop version) thinks you don't have an Internet connection

Since about a month ago there has been an increase in the number of forum posts and support requests, where SketchUp is showing a message about how you need to have an Internet connection to do that feature. The features affected would include Add location, Generate Report, 3D Warehouse, and Extension Warehouse. It also would prevent you from being able to add a Classic license, or use an existing Network license. Some extensions may be affected too, if they rely on having an Internet connection…