Cannot activate or use SU 2018

[dennis.castillo]

A user of ours wants to add a license, but the application keeps on prompting offline.

They already tried using a mobile hotspot, turned off firewall and disabled antivirus, but the same offline display.

“Bummer, It looks like you’re offline”

“It looks like you might be offline”

This is issue is encountered in Sketchup 2018.

Any suggestions will be a big help.

thanks,
Dennis

[Box]

SketchUp (desktop version) thinks you don't have an Internet connection

Since about a month ago there has been an increase in the number of forum posts and support requests, where SketchUp is showing a message about how you need to have an Internet connection to do that feature. The features affected would include Add location, Generate Report, 3D Warehouse, and Extension Warehouse. It also would prevent you from being able to add a Classic license, or use an existing Network license. Some extensions may be affected too, if they rely on having an Internet connection…