I cannot use an extension from Eneroth that paid for last year. Since I changed computer it is telling me that the extension isn’t licensed. I tried to buy it again but it isn’t letting me do it. Every time I tried I have the message “your session expired”.
I heard it could be because I didn’t uninstall it on my last computer but I couldn’t do it as the machine is broken.
Please any suggestion?
Thank you for your message,
If not under lumpp-artisans, possibly under an live.fr email address.
Otherwise that means I have never bought it and was using a free version for years?
However as explained I actually tried to buy it (possibly again) 2 days ago and didn’t find a way to do so…
this is indeed for the Eneroth Slicer extension. I tried to delete it but can’t find a way to do so. Unlike the other extensions there is no cross next to it in “extension warehouse / my downloads”. Is there another way to delete the extension?
I just tried again to buy it from my @outlook.com account but every time I got the message " session timed out".
Sorry for replying only this late to your answer.
The thing is my sketch up pro is licensed under my outlook.com email. This is the one email I am using now so I need the extension to work with this account. Unfortunately I cannot find a way to buy the extension again. Whenever I try to purchase it, it says "the request cannot be fulfilled successfully, please contact the store administrator …I tried contacting Eneroth but they said the problem is from the Sketchup end.