Encounter error report when checking my new PC using sketchup 2018 checkup


#1

Hi All, I encountered error report when I use sketchup 2018 checkup to check the compatibility of my new PC to sketchup pro 2018. I noticed that the error report appear : Your " GeForce 940MX/PCIe/SSE2" graphic card has 1MB of graphic card memory. Sketchup requires a graphic card that has 256MB or more of memory ". However, please note that my new PC has dedicated graphic card of 4GB memory.(NVIDIA® GeForce® 940MX (4 GB GDDR5 dedicated). Why sketchup system check appearred this message which indicated my new PC cannot handle sketchup pro 2018?


#2

If you use “1MB of graphic” phraze to search the Forum, you will find another discussions about this error:
https://forums.sketchup.com/search?expanded=true&q=1MB%20of%20graphic
See if one of that has any solution that may help you.


#3

Thanks for sharing. From forum, it seem it could be a bug… MS Utitilty issue… I have try their some method to do the setting for my graphic card to sketchup, it still prompt this error report…


#4

It is a known error with CheckUp. If you want to see if your computer can run SketchUp, I would suggest to install SketchUp and simply try it. I can’t see the point of CheckUp, especially when there is such a bug in it.


#5

@yttay Please read all the instructions on the CheckUp download page
most especially the section Results and what they mean.