After upgrading an office computer, we need to move SketchUp from the old computer to the new one. We have a single-user license for SketchUp Pro 2014. We deactivated the license from the old computer; the computer had a working internet connection with access to ports 80, 8080, and 443 during deactivation. Sketchup is no longer usable on that computer, so I’m assuming the deactivation worked. While attempting to move it to the new computer we were prompted to enter the authorization code. To find the authorization code I tried to use the licence manager. After inserting the serial number and correct email:
I was presented with the following screen:
I then clicked the “Email my authorization code” highlighted in red in the image. It has been three days with no email. I have tried to resend the email each day as well still with no email. The junk mail and various other inboxes within the email have already been checked thoroughly as well. There doesn’t seem to be an option to change emails. This email is not associated with a Trimble account either. Trying to login with this email gives the line “A user with the given email doesn’t exist. Please signup below.” Is there any way to get the email to actually send or is there another way to re-obtain my authorization code?