Datasmith unable to recognize Sketchup 2021

Extensions
1

When trying to install Datasmith for UE 5.2 plugin into Sketchup. I get this install Error: No supported version of SketchupPro found. I have SU Pro 2021 on Windows 10. The Extension was working and suddenly disappeared from Sketchup and when I tried reinstalling it I got this message attached, which said Error: No supported version of SketchupPro found.

I am using UE5.2 and Sketchup Pro 2021

P.S. Here is a thread that I found on this issue Datasmith can’t find my SketchUp Pro - #6 by scamp1962

Screenshot_1

I’ve also attached my Direct X Diagnosis file as per their recommendation in the thread.
DxDiag.txt (140.7 KB)

2

According to their website it should support SketchUp 2021. You should contact them to see if they can help you diagnose the issue.

https://docs.unrealengine.com/4.27/en-US/WorkingWithContent/Importing/Datasmith/SupportedSoftwareAndFileTypes/

Please complete your forum profile.

3

I did, i did not get a reply till now. I messaged them yesterday

4

… also, in the UE forum thread you linked, are instructions on running the Datasmith installer in active logging mode so as to generate a log file. To use the command given in the post, you need to open a Command shell in administrative mode.

Start Menu > Windows System > (then Right-Click the Command Prompt icon) > More > Run as administrator

5

I did it! Thank God, i found out that Sketchup was not recognized as an installed program ( Which is very strange) When I tried to uninstall it wasn’t showing, then I used the Sketchup uninstaller to remove it and reinstalled it again and it showed up, then I install the datasmith extension and it worked. Thanks anyway for your time gentlemen

2 Likes