Cutting openings in walls for doorways

I’ve been unable to cut out openings in the models or items downloaded from 3 D warehouse. When trying to cut a hole in one of the walls of a box, I been using the rectangle or circle tool to outline the shape and size of the window or door opening, then use the push pull tool and according to the Fundamentals module in the library, in the “circles” module. The only result I get is a cylinder with no opening on the other side of the wall, instead of a clean cut hole. The video in the module says that “on surface inference” or “blue rectangle inference” should indicate with the push pull tool when the opening is complete. And the result is a cylinder with no opening. thanks for any help

Just realized this is a duplicate post from one you posted an hour earlier. You don’t need to start two topics with identical questions.