Mac OS Sierra
1.3 GHz Intel Core i5
4 GB 1600 MHz DDR3
Intel HD Graphics 5000 1536 MB
Mac OSX Yosemite
3 GHz Intel Core i7
16 GB 1600 MHz DDR3
Intel Iris 1536
I started using Sketchup’s online version a few weeks ago and it was great! But over time it has become completely unusable for two of my files. I began on my macbook air, and it started freezing any time I did anything (add an object, draw a line, etc). I would have to wait for at least 10 seconds for it to unfreeze between actions. Sometimes I would have to click “wait” to avoid killing the page. Sometimes it would just kill the page without giving me the option to wait. I have since restarted my computer, installed updates, cleared the cache/cookies, removed temp files, and disabled all my plugins. Nothing helped.
I then moved to my mac mini desktop, which was fine for awhile (a few days), but now 95% of the time when I try to save the file, it crashes and any changes are lost. I made a single change and waited for it to autosave, to test if it was just me clicking “save” that triggered the crash. It then crashed when autosaving. I did the same process of various troubleshooting things as I did on my macbook with no success.
I installed Sketchbook Make on my laptop to see if maybe it was just the web version giving me problems, but the sketchup file I want to work on won’t even open. When I click to open it, it will say, “‘Don’t Panic!’ Something minor is messed up in your model…” and I click “Fix now.” A dialogue box will appear that says," Everything’s OK now…" and I click “OK.” The file will then open for a split second and then close immediately. I am never able to open the file and for it to stay open.
I tried saving a hard copy of the file on to my computer and then uploading it into thimble as if that process might “fix” something, but nope.
I also tried using Safari (as opposed to Chrome) and that did not help either.
It seems like there’s something wrong with the file (both the original and the one that I saved to disk and then imported) because I am able to edit and save a different file without issue. Would really love to work on the model that I spent time building…