Crash while closing

hello to you all.
this is a crash a got Crash #149117 . when i reguraly close sketchup (the latest version) a bugsplat apears on screen. when reopening sketchup than some of the toolbars are not in place on bar but on screen . this is happening only on my windows pc at work but not on windows pc at home. would anyone help me with that?
thank you MIRO

that usually indicates the install you made doesn’t have all the permissions.

download the installer, and right click on it / run as admin.
here, you can repair your install.

Usually. But:

On my machine I also get a bugsplat (which of course I send) almost every time I close Sketchup 2025. In this case, the crash prevents UI changes (e.g. Toolbar positions) from being saved.

Unfortunately it has little to do with how and how many times I reinstall, clean install…whatever, and what kind of Nvidia graphic driver (game or studio) I’m using. It’s a bug in some HW/SW constellations that needs to be fixed. Period.

true, didn’t think of it this way.
SU launches with the latest “stable” UI.

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BTW
Workaround for me: switch to classic graphics engine, restarts SU, make the UI changes, restarts SU, then avoid UI changes if using New graphics engine. :blush:

Edit. Just came home and checked. every time I close Sketchup 2025 I get a bugsplat, no matter what engine… :frowning:

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yeah that is exactly what is happening to me. just did like three times reinstall and guess what.. hehe
going to try graphics engine workaround.

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no luck. i basicaly uninstaled su2025. no plugins , no templates all clear and then i installed it again. a soon as i chacked the graphics engine to classic one and closed sketchup . bug splat came up again. have no ide what is going on.

This is the “expected” behaviour.
But if you reopen it, it should open with the classic engine. So, when you close it again, it shouldn’t crash. (I think that’s the case for me, but I can’t check right now because I’m not on that machine.)

Thanks @dezmo but ive done that as you are saying , changed the engine , closed ,reopened and than closed with bugsplat. For no reason. No extension its just pain freshly installed sketchup. It is pain in the a… same Crash #149541 . i think @DanRathbun ones mentioned to ping @colin to try to get some answer ??? i am not sure…

OK so its fixed. dont know if this was what fixed it but i did this.
right click on UI , go TOOLBARS…, reset all.
after that all toolbars keep thei positions and no bugsplat after closing.
so seems o work for me.
Thanks for your help guys

This indicates that (once again) the preferences json file becoming corrupted is crashing SketchUp. I have filed a complaint that this file has “too many eggs in one basket” and it’s parsing is too fragile. I have been promised (by @TedVitale_SU) that they will look into shoring up the preference handling.

It’s an unfortunate side-effect of changing from using the Registry on Windows and the Preferences system on Mac to having a uniform handling on both platforms. As you wrote, they likely put too many eggs into one basket, letting a flaw in any one egg spoil the entire batch.