Fresh install via fresh OS install (new PC/Video card), SU crashes every time I shut down. AMD 9800X 3D 32Gigs of Ram Nvidia 5090 driver 591.44 Windows 11 Pro Build 26200 SketchUp 26.1.189 Suite edition This is a fresh install, on a brand new install on the OS. I reinstalled after getting the …

See this test: [image] Crash while closing SketchUp A test: With SketchUp closed, you can try renaming the PrivatePreferences.json file. It is at: %LocalAppData%/SketchUp/SketchUp 2025/SketchUp Rename it something like PrivatePreferences_backup.json Then r…

This does sound like a corrupt Private Prefs file issue. Working on a more robust system to handle this. Thanks for the assistance Dan. @JimL Please report back with your results, if this fixes the issue or not.

Thanks guys, After renaming the .json file to BACKUP opening SketchUp then closing , received another bug splat Crash #55740 Couple of things to note: I deleted all SU, Trimble and Vray files before the reinstall It created a bunch of older SU folders in AppData SketchUp 2023 SketchUp 2024 Sk…

Would like to add that I’ve switched between old and new graphics engine still same issue

[image] JimL: My .json file was located in %AppData%\Local\SketchUp\SketchUp 2026\SketchUp\PrivatePreferences.json” ( which is basically the same but wanted to mention anyways) Sorry, incorrect. The path you give is (supposed to be) invalid. %LocalAppData% is the correct Environment variable…

Sorry I meant \Users\Jim\AppData\Local\SketchUp\SketchUp 2026\SketchUp

[image] JimL: Sorry I meant \Users\Jim\AppData\Local\SketchUp\SketchUp 2026\SketchUp Right which is: %LocalAppData%/SketchUp/SketchUp 2026/SketchUp/

wanted to follow up with this issue. This is a weird one. I had to leave for a few days on business and now back in from of my workstation/gaming rig. Right before I left, I installed my 3D connexion mouse and drivers. Did not really get a chance to test or use sketchup at that time. Now that I…

[image] JimL: Right before I left, I installed my 3D connexion mouse and drivers. Did not really get a chance to test or use sketchup at that time. Now that I’m back everything is working and not crashing when closing SU Was the #D mouse connected before the drivers were installed? I.e., back…

Nope, installed the drivers and mouse at the same time after I was getting all those crashes.

Constant crashes when closing

Technical Problems SketchUp

DanRathbun December 17, 2025, 1:49pm 2

See this test:

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Constant crashes when closing

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