Hello. I recently upgraded to 2024 Pro. When processing a sandbox drape projection to the 3d layer (exported from Bing), the system takes a very long time to respond after the “explode” command, and often freezes. The geolocate layer is not very large or complex. I am running 16gb ram with an Open GL compatible video card.
Are you using the new graphics engine or the classic one?
I tried to check if the system is using the classic or new graphics engine. I can’t find the settings. I ran the sketchup diagnostics tool, things look fine. Open GL checks out.
Thanks so much!
I will try the classic setting, it was set to the new graphics engine. Should I change any of the other settings?
So then the OpenGL thing isn’t involved.
Not at this point. When troubleshooting a problem whether it’s a computer thing or some real issue, don’t change a bunch of things at once. You won’t know what fixed it if you do fix the problem.
Hi Dave.
I’ve been testing the settings. I went back to the New Graphics setting and then enabled the GPU settings to the Intel Video card, Now I cannot get Graphics selection on the main menu, it is replaced by an OpenGL menu. How do I get back to the original menu settings that are the same as the screen shot you inserted?
Is it possible you aren’t opening SketchUp 2024? The Graphics panel with the option to choose between Graphics Engines is only available in 2024.
Why? Integrated Intel GPUs have never been recommended for SketchUp.
Is the integrated Intel GPU the only option in your computer?
I think Colin said that older machines with an integrated intel GPU that is not compatible don’t see the option to switch engine.
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I missed that comment I guess.
I think it was someone having performance problems and not finding the switch.
@Kayakmike when you click on “Graphics Engine Detail” in the preference panel, what does it say ?
I don’t think I would have said that. I do some of my testing in Parallels, which cannot run DX 12. I still see the options to switch, but if I dare to do that I immediately get a message telling me it won’t work.
The CheckUp application may well not have been updated, and is only checking OpenGL.
I noticed one comment. If the preferences say OpenGL, then it isn’t SketchUp 2024.
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Ahh, I must have misremembered, I’ll blame it on the heat 
indeed.
Hello. Thanks to everyone for the pointers. I reset the graphics engine back to Classic, it runs more reliably, but SU still crashes when I explode the tiles to access the draped boundaries. Not sure where to go with this. I am running Pro2024 on a Dell Inspiron I5 with an integrated graphics card. SU runs fine in other tasks.
I would suspect the integrated GPU . When SketchUp crashes are you getting BugSplats? Are you sending the reports with your name and email address attached so they can be linked to you? If so @colin ought to be able to look them up and give you an idea of what is going on. Perhaps you can share the SketchUp file so we can try it, too.
What happens if you explode one tile at a time?
When SU locks up, it does not give me the error bug splat page, maybe I didn’t select that during installation. The file simply locks up and I need to close it with task manager. I can explode the first tile, the second tile causes the lock up. Selecting more than 1 tile locks SU. I will see how I can activate the bug spat page. Tomorrow I’ll send the file. Thx again…
Can I try the file you are using?
I think I have it resolved. I did a reinstall of Sketchup 2024 and set the Graphics Engine to Classic. It works now, but sometimes freezes in the 2 or 3rd tile extraction. I think that is a graphic card issue, not Sketchup.
One more question, is it possible to ensure the error BugSplash page is working? I am new to version 2024, I’ve been using an earlier permanent license until now.
If you still want to look at the file I can send it this afternoon. Thx for your generous help!
When you installed it did you right click on the installer and choose Run as administrator?
Freezing is not the same as crashing. Freezing just generally means that SketchUp is busy doing what you asked it to do. Exploding objects with a bunch of geometry can be very intensive. It might be that you just need to give SketchUp time to perform the task. It might go faster if you turn off Profiles and Edges in the style first.
You would need to do something that actually crashes SketchUp. The Bug Splat feature should just run then. Maybe @colin can give you a method for inducing a crash. He used to have a model that was guaranteed to crash SketchUp.
I was not given the option to run as admin. I did the reinstall through the modify option. During processing, the program gives a message that it is no longer responsive. I let it run for about 15 min before closing with task manager. I am running some geostatistical software (not at the same time), it does not freeze and that is very heavy on processing so I don’t think its a ram issue.
I am only processing the map files at this point, so there are no edges to turn off.