Crash #40650 – SketchUp 2025 – Image Import results in application crash

Technical Problems SketchUp
1

I am trying to import an image file into my SketchUp model. Every version of the image crashes the application.

  • Bitmapped, TIFF (Original)
  • RGB, TIFF
  • RGB, PNG

HARDWARE:

Model Name: MacBook Pro
Model Identifier: MacBookPro18,2
Model Number: Z14X000HRLL/A
Chip: Apple M1 Max
Total Number of Cores: 10 (8 performance and 2 efficiency)
Memory: 64 GB
System Firmware Version: 10151.140.19
OS Loader Version: 10151.140.19
macOS: 14.6.1 (23G93)
Serial Number (system): XXXXXXXXXXXXX
Hardware UUID: 312B1AD1-AAD9-56EA-91BB-2E1663628727
Provisioning UDID: 00006001-001448122185801E
Activation Lock Status: Disabled

The Mac crash report was too long to include…

Here are some of the source files.

Life_Sciences_Building.skp (5.0 MB)

RGB_L102_CenterCourtyardLayout,GradingAndMaterialsPlan
RGB_L102_CenterCourtyardLayout,GradingAndMaterialsPlan1920×1367 265 KB

2

Are you getting Bug Splats when SketchUp crashes? Are you sending them in with your name and email address attached? What method are you using to import the image? I just did it on my PC using File>Import and ensuring I selected Use as Image.

Does this crash for you?
Life_Sciences_Building with images.skp (5.3 MB)

3

Thanks DaveR. I did report the crash via the BugSplat tool. That’s how I got the Crash ID#.

Were you able to import the image?

4

That worked perfectly! Is there something that I did wrong?

5

It’s crashing on “CreateTextureForImage”, so you’re importing the image as a texture?

b

6

Maybe @colin can look up the Bug Splat and help to ID the problem

I don’t know. What steps did you follow to import the image?

Barry looked it up while I was typing. Try importing it as an image like I did.

@Barry the image is attached in the first post. It displays as an image instead of a file.

7

I used:

File\Import

I selected the image format(s)

  • Bitmapped, TIFF (Original)
  • RGB, TIFF
  • RGB, PNG

I then selected “Use as Image” from the dropdown.

The system and software would process for a few seconds and then crash.

8

I wasn’t importing as a texture – unless I accidently did on the last version. All of the others were definitely “Use as Image”

9

Can you crash it again and confirm it’s “Use as Image”? I imported the .jpg in this thread on my M1 and no issues.

10

I think the original file may be corrupt. When I tried reopening from the desktop, it immediately crashed. I duplicated the file and renamed it. Same thing. When I went back and tried to reopen DaveR’s file that I had worked on, it opened in recovery mode and then crashed. When I opted to open the older version of the file from DaveR that was posted to the forum, that file opened without any problems.

11

So, I opened the non-corrupt file from DaveR. I coped the entire model – without the image and pasted the model into a new file. That went well. I then tried to import the image file again as “IMAGE” not as a “TEXTURE.” It immediately crashed.

I relaunched SketchUp. It opened the recovered file without the image. I opened a new file and attempted to import just the image. It crashed again. I’ve relaunched a submitted a bug splat report.

Screenshot 2025-06-25 at 4.07.26 PM
Screenshot 2025-06-25 at 4.07.26 PM1253×958 225 KB

12

The 3 latest crashes: 2 were CreateTextureForImage, and one was Ruby. Do you have an extension that’s interfering or trying to create a texture for you? @colin, I’ll email you the crash links.

b