I’ve been trying to reach SketchUp about licencing information for my extension Climbing Walls. Years ago Chris told me to send a message to email@example.com , but now none of my emails have had any reponse other than:
"Hello, we have received your support request email. Your email has been entered into our queue and we will do our best to respond within 2 to 3 business days, sometimes sooner!
The SketchUp Extensibility Team"
So my general question is, how can I reach SketchUp?
My more specific question is, users of my extension complain that it’s not working any more since some newest update (2020.2?). They’re getting a message that they do not have a license for my extension. My guess is that in the settings of my extension, it says it’s not compatible with the newer version, so it’s a tickbox I should tick. I don’t know how to do this.
I hope you’re willing to help me out with this.