Components aren't cooperating

SketchUp
21

Under Properties is just Title (SketchUp) and Executable Path (C:.…\SketchUp.exe)

My email to AMD:

I have an AMD Radeon R7 M260 graphics card on a 1 1/2 year old Toshiba Satellite Laptop with Windows 10 Pro. It has work fine with my SketchUp Make software until about 6 weeks ago, then things started going wonky. A command that normally takes less then a second to complete now take from 8 seconds to 5 minutes! After turning off "Use hardware acceleration in the OpenGL settings everything has returned to normal. I’ve just installed the latest drivers from you web site, now I wondering if there are any tests that I might perform to verify the graphics card is ok? Thank you!

This is the email I got from AMD with my response (edited for size):

Dear Jim,

Your service request : SR #{ticketno:[8200680388]} has been reviewed and updated.

Response and Service Request History:

As I understand that when you wish to know how to test your graphics card. If I have missed out any critical information on your email please get back to me as my suggestions may change. But do not worry as am here to help you.

Do you have another desktop to test it in? If so, test it. If not, try play graphics intensive games or programs - if it runs fine - the GPU is fine.

No, as I mentioned this is a laptop, not a desktop.

check the gpu pci e slot if there is no black spot or burn things like u should be fine then check and plug it back into mobo make sure u have connected the all gpu pci slot connected to psu also check the idle temperature of gpu it should be at 30 or 40 and at gaming it should be at 60 and max 70 if this things shows up in gpu then ur gpu pc fine for it.

How do I check the temperature of my GPU?

Use a GPU stress test to see if there are any flickers or crashes. Most people use furmark since it’s free, here’s a link.

FurMark Homepage

Please get in touch with graphics card manufacturer for more help

Will try the furmark test, thank you. No idea whose graphic card this is, although Device Manager indicates it Advanced Micro Devices, Inc.

Please be informed that AMD do not manufacture Radeon graphics card of its own. AMD is the manufacturer of the graphics chip & 3rd party vendor such as

Sapphire, Asus, Gigabyte, XFX, HIS, MSI etc manufacture graphics card using AMD chip.

Hence you must contact your graphics card manufacturer directly to avail support on VBIOS flash. To know more, please visit

http://support.amd.com/en-us/warranty/radeon-wonder

I Hope the above suggestions will help you in resolving the issues and in case if you need any further assistance please do get back to me as I would be happy to help you out.

In order to update this service request, please respond, leaving the service request reference intact.

Best regards,

AMD Global Customer Care

Downloaded furmark, it only recognized the Intel gpu.

22

The graphic card is most likely OK. The latest driver, which AMD develops, did not fully included all the OpenGL functions SU requires. Up until you upgraded your OS to Win10, the graphic driver performed well, all the required OpenGL functions were included in the older driver.

If the older driver can run on your Win10 system, you can try installing the older driver.

If you want to see a snapshot of your computer, try Speccy

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The History with this computer is I upgraded to W10 from W7 in Nov/Dec, and it worked like a charm, about 6 weeks ago in went wonky and the OpenGL problem was there with the old drivers, I can certainly live without the hardware accelerator for now, I’m really just trying to get my system back to what it was.

Thanks for all you input, and Speccy, it’s a neat addition to my apps.

Best regards,

Jim

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Keep us updated.

Speccy also is suppose to let you see which OpenGL functions are supported on your machine. But I don’t see that option. It may be in the paid version. But unless you are looking for something in particular, this doesn’t see really useful. SU performance tells you if what you need is there or not.

if you like Speccy, the same company develops CCleaner - another great free app to delete temp c-r-a-p from your computer, and through the Options menu, you can control which cookies to keep through the purging.

25

I just ran Speccy on the computer in guestion, it indicates that the temperature of my AMD is 511 °C! I will ask Speccy about this, I have not been doing anything that would work GPU. I’ll email AMD too. There is no heat coming from the laptop exhausts.

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Besides which 511 C is absurd! The GPU would melt at a lower temperature than that. Speccy is obviously misinterpreting the sensor data.

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There’s something odd about the temp - my reported desktop GPU temp is 31°C from Speccy.

28

Found another app that checks GPU temp (TechPowerUp), indicates my AMD GPU is ~50 °C as well as the Intel GPU, that still seems awfully warm. I don’t know but I think ShetchUp is the only software I usee that requires the AMD GPU?

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Under light or no load I’d expect lower maybe 35 C, but 50 C is not uncommon. Most circuits are ok up to at least 80 C and self-protect mechanisms are often set at 100 C.

30

Sounds like the 511°C should have been 51.1°C.

But the issue with SU and the card is the card driver.

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Yeah, this morning it agreed with the other app (~50 °C).

But the issue with SU and the card is the card driver.

And for now I’m stuck with what I’ve got.

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And the driver issue is what needs to be reported to AMD support. They have control over that. The card served you well and the pre-Win10 driver did it’s job. Desiring to restore pre-Win10 upgrade performance isn’t unreasonable.

SU developers are increasingly utilizing OpenGL functions to improve modeling performance. This has extended to even saving stuff. Some AMD people have to disable hardware acceleration to save files. Now you are reporting issues with component creation. You can infer that OpenGL compliance will only get stricter. SU has always used some relatively rarely used OpenGL functions as compared to many other applications that use OpenGL.

33

Try installing the 32-bit version of SU16. There are some reports of this working around the problems with the 64-bit AMD drivers

34

Just returned home from a 2+ week trip. Have done very little with SUp, so I fired it up this afternoon, and tested the single cube component, it happened instantly, remembered the hardware acceleration was unchecked, so I checked it and tried the cube again, also instant. Tried several larger projects and creating components worked as advertised.

The only things I know that have changed are: I’m sure Windows 10 has performed its weekly or so updates and today I was finally able to install my Visual Basic 6.0 software. As near as I can tell the AMD drivers have not changed.

This is what I have:
Windows 10 Professional (x64) Version 1511 (build 10586.164)
SketchUp Application version 16.1.1449 (64-bit)

I want to thank everyone who has tried to help.

35

A couple of days after my last post, Components quit cooperating again, using @catamountain suggestion I uninstalled SketchUp 64-bit version and installed the 32-bit version, the create component worked as advertised for 2 whole days, this morning it’s back to not cooperating.:frowning2:

36

Remember the other thread with the fella having sporadic issues with his M570 trackball, which you also use? Try a different mouse.

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Just happen to have a Logitech M505 wireless mouse and a wired T-BB18 Trackball, both give me the same results

38

Disable hardware acceleration?

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Oh yeah, it works fine, so far, with that disabled.

40

Contact AMD support about Win10 drivers, both 32- and 64-bit? Is there a new driver?