CleanUp3 plugin was working properly, but now it shows a blank menu screen.
I uninstalled and reinstalled a few times, restarted Sketchup and the computer, but there was no change.
What could be the problem?
Looks to me as if the HTML page isn’t being displayed.
What did you uninstall and reinstall?
What version of SketchUp? Please complete your profile.
I uninstalled the cleanup3 plugin and installed it again.
Sketchup 2017 Pro. I updated my profile.
What version of SketchUp?
What version of Windows?
What version of Internet Explorer is installed on the machine?
Been a while since I’ve seen this. Think it typically related to obsolete version of Internet Explorer or corrupted Internet Explorer version.
1 Like
Sketchup Pro 2017.
Windows 10.
I previously uninstalled Internet Explorer, it is not installed on my computer.
Internet Explorer can never be fully removed. The engine is used by Windows itself and many applications, like SketchUp. The “uninstallation” removes browser applications front end - but in the process then downgrades the Internet Explorer engine that Windows and other applications uses.
The only way to restore functionality is to reinstall it. Even if you don’t use the browser itself - since many applications will require a more up to date version of the IE engine.
I uninstalled and reinstalled Sketchup. Cleanup3 started working properly.
Thank you so much.
Hi!
I am resurrecting this rather stale thread because I am having the same issue as the OP.
I am using Sketchup Pro 2020
Windows 10 version 22H2, build 19045.2251
The IE version is a little harder to answer since IE has been assimilated by Microsoft Edge. I am using Version 108.0.1462.42 (Official build) (64-bit) of MS Edge.
I have uninstalled and reinstalled Cleanup3 and also uninstalled and reinstalled Sketchup 2020 Pro and the results are exactly the same. Cleanup3 works as expected when choosing “Clean with last settings” from the Extensions menu, however.
Any help would be appreciated!
Paul
Version 2.13.1 has been published. This fixes the regression issue in 2.13.0 regarding SU2016 and older. Available via Extension Warehouse and SketchUcation.
Sorry for the inconvenience.
You’re seeing this with SU2020? hm… That sounds like those cases where I’ve not been able to reproduce. Best I can tell is that the IE engine has gotten corrupted somehow.
Thank you for the reply. I’ll see what I can do about repairing the IE (Edge) installation.
Hi!
I have the same problem as the author of the message.
I’m using SketchUp Pro 2022
Windows 10 version 22H2, build 19045.2486.
In addition, I installed the 2023 version and even the 2024 version of SketchUp, but the issue didn’t go away.
Please help!
Have you installed the required TTLib extension too?
Installed according to the instructions: first TT_lib, then Cleanup