All the adorable tutorials on the internet miss the very first and the most important issue that I run in when trying to start with Photo Match… My house photo is taken in portrait and it gets loaded in sideways as landscape… the “rotate” selection on context menu only rotates axes and I’m unable to google for an answer for apparently such a trivial question
There are a lot of applications that automatically rotate images to match how they were taken with the phone/camera. The files aren’t really rotated so for other applications, you have to do it manually like in the old days.
Unfortunately being new to you doesn’t mean the drivers are up to date. You shouldtry updating them anyway. Is the Intel HD graphics adapter the only graphics option on your computer? Intel is well known for not fully supporting OpenGL which SketchUp requires. Integrated Intel graphics are not recommended. You’ll need to watch out for automatic Windows updates, too. They frequently push Intel graphics drivers that don’t work well. This forum is littered with reports from users who find things don’t work right after they got a new Windows update during the night.
I have seen issue in the past. I think that, as @daver touched on, it has something to do with some sort of data stored in the image or something. I was seeing it on my mac. My solution was to open the image in preview, rotate it one direction, then rotate it back and save it. Once I did that, it came into Match Photo just fine. Very strange and not something that occurs on every photo I took… Just some of them.
Aaron, Drew emailed saying he tried that rotate idea and it didn’t work. Did you save it as a new file after you altered it? I wonder if that would do it.
Update: Drew uninstalled and reinstalled SketchUp and then did a bunch of rotates in an image editor and re-saved the image file again, and then it worked! Thanks so much, @TheOnlyAaron !