Apologies if this shouldn’t be a new thread, I’d be grateful for advice on this
I use Canvas by occipital for 3d scanning - they then send me skp files of my clients homes.
I have used the service many times and have had no trouble opening the files on my Macbook Pro until last week.
I downloaded a newly sent file and when I tried to open it for the first time sketchup came up with an error message “file not found or invalid”. I’ve tried downloading it again but the same error message occurred.
Occipital came back with the following message
“I wasn’t able to recreate your experience on my end. The file opened up as expected both using SketchUp online and a standalone viewer, but it looks like the error you’re seeing could be related to something else according to these SketchUp forum posts”
I’ve read the two forum links but they don’t really relate as they are referring to previously opened files and the method of saving whereas I haven’t actually opened the file yet. I have recently updated to Juno so might this be the culprit?
Any help would be really appreciated
best wishes Helen