Can't reactivate license on new computer

#1

So I got a new computer and I wanted to transfer my license to the new one. I went ahead and deactivated the license from the old one and even uninstalled SketchUp after just because. Now that I am on my new computer I am trying to active the license and it says the license has been used in too many computers. What does this exactly mean? The license has originally been installed on two computers only. Btw, I am referring to Pro 2015.

Thanks for the help.

0 Likes

#2

Were you online when you removed the license on the old computer?

0 Likes

#3

Is version 2015 your active version?

That is, you did not receive and activated an upgrade?

In order to remove a license (Through Help->License) you need to have a working internet connexion with acces to ports 80, 8080 and 443.
Sometimes a firewall gets in the way.

You can check if the removal worked by closing SketchUp and then starting it up, again.

If removed: :white_check_mark:
If not: somethings wrong (internet, timeout server etc)

Try again within a few minutes

If all fails: contact support

https://help.sketchup.com/en/sketchup/problems-connecting-internet

0 Likes

#4

Hey Mike, yeah my active version is 2015 I never received an upgrade and if I did, I did not do the upgrade. I was online when I removed the license and verified it after and before uninstalling sketch up. Ill try again in a few days and if it does not work then Ill contact support.

Thanks for the help

0 Likes

#5

@paulp17 This is definitely something we can help you with in support. Please contact us through this form: http://help.sketchup.com/en/contact/customer-support for assistance with your activations, and we can also let you know if you did receive an upgraded license as well. Please provide your SketchUp Pro license serial number so we can find you lickety-splilt.

1 Like

#6

you may also want to check what’s up with the SketchUp License Manager online.

1 Like