Can't load files from Trimble Connect

Technical Problems
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1

I was trying to open a design file for a remodeling project that my company is currently working on from Trimble Connect, and it wouldn’t open. I was greeted with this error:

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I was puzzled by this as I had looked at this file recently. So I tried several methods. I tried the web app in case the direct downloading to SketchUp wasn’t working. I got this message.

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Finally, I went directly to Trimble Connect to try and see if there was something I could do there, or at least see and download the file. When I tried to open it, it said “File failed to load”

But perhaps all was not lost! There’s still the history feature, so perhaps a slightly outdated version could be salvaged. I was on version 9 of the file so I tried 8, 7, 5, 3… all gave the same error. “File failed to load”

Then I tried a different file altogether, which ALSO failed to load. And another one, and another one. At this point I’m concerned that I’m somehow corrupting the files, but I decided to open my most recent two files that I had worked on only a day or two ago. I opened SketchUp again and they DID open directly in SketchUp, but then I realized they were probably still opening from a local copy. When I tried viewing them in Trimble Connect, sure enough they still gave the “File failed to load” message.

Someone, please help… I have a lot of jobs currently being installed, future bids, and measurement data for all my customers tied up in this system… I need access back as soon as possible. Of course, I make PDF drawing sets to work off of, but it’s important to be able to get back to the original file if something needs to be adjusted or checked.

One final thing I noticed is this:

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It seems like every file shows this in the Trimble Connect info screen… I don’t remember this “Assimilation Process” note in here before, but I may just be forgetting.

Any help would be appreciated.

P.S. Before anyone asks YES I have updated my profile with my current version, license, graphics card, etc.

2

Can you download the file to your computer and share it so we can try to fix it for you?

3

It seems to be every file stored in Trimble Connect… so it’s not just one file. The specific file I’m trying to open today is 38MB so it’s not letting me upload it. Are google drive links allowed here?

4

Yes. Or DropBox or WeTransfer.

5

“Resistance is futile.”

  • The Borg (Star Trek, The Next Generation)

Sorry, couldn’t resist. (Pun intended.) :laughing:

1 Like
6

The status page does not show problems …

But the page says to report problems at:

8

Did you really intend to share all of those files?

FWIW, the Kitchen and Bath file seems to have some issues. Maybe @colin can repair it. Have you been working on these SketchUp files directly from Google Drive?

9
  • Counselor Deanna Troi after Picard has been separated from the Borg Collective: How do you feel?
  • Jean-Luc Picard: Almost human - with just a… bit of a headache.

Me… every day before coffee.

1 Like
10

Thanks for catching that so fast, locked it down immediately. CM’s Kitchen and Bath.skp - Google Drive

11

That file is also corrupoted. Can you share the .skb backup file?

12

I have not been working on Google drive. I usually archive a copy at some point to my gdrive, but this is an issue specifically affecting all my files ON trimble connect. Trimble connect doesn’t open the stored files any more and anything I download also doesn’t open.

I put this in GDrive for sharing specifically.

13

Don’t have access to a skb because this is directly from trimble connect, unless there’s a backup location that I’m not aware of on TC

14

No. The .skb would only be created if the file is saved to your internal drive. Maybe @colin can fix the file. I get a “failed integrity check” message when I try to open it.

FWIW, I would suggest that you save files you’re working on to both your internal drive and your Trimble Connect storage so you have several backup options. Just a belt and suspenders thing.

15

My standard procedure is to save everything in TC so I can quickly switch between my iPad for site measures and then the computer for the plugins I use to fill out the model.

Once a job is sold I’ve been making a copy to the local drive synced to GDrive.

This was a lapse on my part for sure because I forgot to make the local copy on this sold job. Perhaps now I’ll need to start backing up EVERY file as soon as possible.

But it’s very concerning that this seems to be affecting every file on T.C. I’m trying to figure out if there’s something I need to do to “Assimilate” the files because it’s unacceptable to lose all the measurement data and design progress files.

16

I did try to recover the file. The data looked hopefully, but there are multiple errors in it, and I couldn’t get past those errors.

I don’t think it has anything to do with why the file has problems, but it looks like you’re using the previous version of SketchUp 2024. You might as well update to the current version.

/Download All | SketchUp | SketchUp

17

Weird! That was one of the first things I checked and just checked again but:

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Here’s what my info screen says:

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I HAVE been getting a number of “This file was created in a newer version of SketchUp” messages but every time I try to update in the program it says I’m on the newest version. I figured it might be because the iPad version got updated more recently or something so I wasn’t too worried about it.

If the download you linked is a newer version let me know but it seemed to be the same version at first glance.

18

ALTHOUGH just to make the point again, it’s not working even to VIEW any of my files on Trimble Connect in the viewer, nor does it work trying to open them in the web app for SketchUp so that’s likely unrelated or secondary.

19

The file you shared was last saved in an earlier version. That’s what Colin based his comment on.

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20

There is an issue currently where files saved from iPad or web may then appear to be from a newer version of SketchUp. They will open ok, and when you save them with 2024, the file doesn’t lose any information.

21

I see, yeah that makes sense.

I did try opening several files, including some that were unable to be opened via other ways, on my iPad. Most of them opened fine! The file I just shared opened, but it seems like it reverted to the very first version of the file with only my field measurements… it’s not nothing, but I exited without saving. I’m wondering if my iPad is opening from an old cached version as well.