Can't find my subscription

Hi
I just paid for my yearly pro subscription today after the month trail, following the link from the app and paid. now I can’t see the plan in My products or Plan settings. tried log out log in a couple times, no luck. I am the only user for this account and only one email i have ever used to access this account. Please advise

Sometimes, it can take a while before the order is processed (20 min or so)
Have you cleared caches/ refreshed that page?

Yes I have tried that… and it’s been 3 hours still not showing

Weren’t you redirected to a Distributor/Reseller in your country?
Maybe, the creditcard company is asleep :slight_smile:
https://help.sketchup.com/en/contact-support/billing-question

Hmmmm nope. Paid already and through the official Sketchup site

For anyone following along, I do see the order in our system, but also see that the entitlement hasn’t shown up in the account. Customer Service are checking into the problem.

2 Likes

ho lo stesso problema, come devo risolvere???

Contact support on this page:

https://help.sketchup.com/en/contact-support/billing-question/form