Hello all, I’ve been using SU for web for the last 6 to 8 months successfully both at home and at work. In the last few weeks however, I’ve encountered an issue with saving files at home. Opening the same files off from SU for Web thru Trimble Connect, I can save them / autosave at work but I cannot do so at home. In both cases I can download the .skp file without issue.
After investigating it for a bit, I eliminated both my firewall and my pi-hole DNS sinkhole, and narrowed it down to my antivirus software (BitDefender Antivirus Free). Only if I turn off my AV, then SU for web will save my file to Trimble Connect as normal: if it’s on however, SU for web gives me the following error popup:
We’re having an issue reaching Trimble Connect. Please download a backup file. While you try that, we’ll be working on this issue."
with only an [ok] button below it.
In my internet searches, I only saw one other posting about an issue but it wasn’t for SU for web, but another Trimble Connect product and the advice there was to add an exclusion for “trimble.com” (or similar, but I can no longer find the thread), but that did not work.
For now, I just turn it off when I need to save, but it’s rather inconvenient. Any help would be appreciated. Thx in advance!