I don’t know how to post this within the topic, so I am attaching a screenshot of the message the students receive. It is mostly a black screen, so I don’t know how helpful it might be.
I heard back from our tech support as well. I did a copy and paste of his response, in case it might be helpful:
“I looked at it with a student Chromebook over the weekend.
The site itself is fine. I also spoke with IT and they would block the whole site or nothing, as it is harder to just block a sub-page.
What we are thinking is that Adobe changed who verifies the accounts and the site they use is a site, or server, that we do block. That would be the only way that this would happen.
I attempted to speak with Adobe but they were not open to telling me who, or the site, that they are using to verify the accounts. Without that information I am not able to get IT to see about unblocking the log in site, or even being able to explain why that was blocked.”
The students are able to download files to save them but of course because the version they use is web-based, cannot re-access them directly. I know how to access them when the google sync is working. Is it possible to have the app look to the chromebook drive directly to restore, rather than syncing with google?
Thank you in advance for any further insight you may be able to provide!