For those of you who are reporting issues regarding issues related to entitlements, specifically, that you’ve paid for a subscription, but after signing into (or back into) the app, you’re being shown an upsell screen when trying to create a new model, or are seeing view-only features when opening existing models – it’s 99.9999% likely that the root cause is that you’ve signed into the app using a different Trimble Account than the one that you were signed in with when you purchased your subscription.
Please note that Trimble accounts are ID-specific. This means that when you sign in using either of the different authentication paths that are offered (Trimble ID, Google ID, Apple ID, and MSFT ID) it’s possible that you can end up creating multiple accounts, that are associated with different email addresses, and/or ID services.
Trimble Connect also requires that you sign in with the same Account/ID in order to view any files that you have stored there. For those of you who have noted that recent files (especially those that you’ve saved to Connect) are not showing up when you sign in, that’s another good clue that you may have inadvertently signed in with the wrong account.
So I’ve purchased my sketch up go on the safari on the iPad which then I checked my account showing the plan is active but then when I open the sketch up it still showing I have to pay for a free trial which makes no sense anyone can help other wise I want a full refund from Trimble and use other provider instead
Contact support and they’ll help you. Most of the time, it’s people using different emails to sign in than they purchased with, but support will help you through that.
Go to iPad Settings > click on your name at the top left > Sign-In & Security > Sign in with Apple App Id for Trimble Identity > long-press on the shown email then Copy it.
In SketchUp for iPad, Click Sign in with Tremble, not with Apple ID.
Paste the email you copied in step 1.
Click Forgot password, then it will send a verification code to the ORIGINAL, HIDDEN email address (in my case it was my actual Apple ID email used throughout my iPad).
Follow the process to reset the password, then it may prompt you to create an account (with the long email you copied already filled in; just enter the other required info, they don’t need to be accurate, such as SketchUp version and so on.)
Sign in using email in SketchUp for iPad, entering that same long email found in Settings, with the password you just created.
You should see all of your files stored using iCloud.