"Buy SketchUp" please help me

SketchUp
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1

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I have been subscribing to the license every year, and this year I purchased SketchUp Pro in April. I have been using both the 2025 and 2026 versions without any issues. However, today this message suddenly appeared, like in the image above, and now I cannot launch SketchUp.

I already purchased the license, so why is it asking me to buy it again? I have tried signing out and signing back in multiple times, but nothing works.

The image above is a screenshot from LayOut, but the same problem happens with SketchUp as well.

I apologize for my poor English. Please help me.

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Did you buy a year’s subscription? This is a public forum and as fellow SketchUp users we have no access to your license details. Ping @colin …

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Yes, I purchased the annual subscription. After looking into it more closely, I discovered that the license had not been assigned, and I was able to resolve the issue.

I sincerely appreciate your response and support.